Payment & refund policy
How payments, prepaid bundles, cancellations, and refunds work.
16192 Coastal Highway, Lewes, Delaware 19958, USA.
Support: inquiry@infiniziconsulting.com · +1 (505) 966-9707. Contact information.
1. Prices and payment
All website prices are in US dollars. Each standard session is 60 minutes. Subject-specific hourly rates are displayed on the relevant pages and pricing table. Five-session bundles save 5%; ten-session bundles save 10% against the corresponding single-session rate. Any applicable taxes and the final payable amount are disclosed before payment. Payment instructions are provided after the team has discussed availability; this request form does not collect card details or take payment.
2. A purchase, not a subscription
A single session and each bundle are separate pay-as-you-go purchases. We do not automatically renew a bundle, charge you again, or enrol you into a subscription. A five- or ten-session bundle must be used within 30 days from the purchase date, with the exact expiry stated in the confirmation. Arrange availability before purchasing. A company-caused cancellation will not cause you to lose the affected session solely because the original expiry has passed.
3. Completed sessions are non-refundable
Payment for a session already delivered is non-refundable, subject to any remedy required by applicable law or a substantiated service failure. If you attend x sessions from an n-session bundle, the amount allocated to those x delivered sessions is not refundable. A change in your goals, course enrolment, timetable, or examination result does not by itself make completed tutoring refundable.
4. How a partially used bundle is treated
At the standard US$60 rate, five one-hour sessions cost US$285 after the 5% discount, or US$57 per session. If three sessions are delivered, US$171 is allocated to completed sessions and US$114 remains as two session credits. The unused credits are not automatically refundable in cash. They remain available until the stated expiry, subject to scheduling and this policy. If an exception requires a refund for undelivered sessions, it is calculated using the actual paid per-session rate, not the undiscounted rate.
5. Unused sessions and expiry
Except for company non-delivery, a required legal remedy, or a written exception we approve, unused prepaid sessions and expired credits are non-refundable. Credits are for the learner and subject agreed at purchase and are not transferable without written approval. Contact the booking team before expiry if circumstances change. We may offer a written extension or credit at our discretion; this is not an automatic entitlement and does not change mandatory consumer rights.
6. Rescheduling, cancellations, and no-shows
Give at least 24 hours’ notice by emailing inquiry@infiniziconsulting.com or through your booking confirmation’s reply channel to request rescheduling. A timely request may move the session within the original validity period, subject to availability. A learner cancellation with less than 24 hours’ notice, a no-show, or a session missed because of learner-side technical problems counts as a used session and is non-refundable, except where applicable law requires otherwise. A late arrival does not extend the agreed end time. The tutor will remain available for at least 15 minutes after the scheduled start before marking a no-show.
7. When the company cannot deliver
If we cancel, the tutor fails to attend, or company-side technical problems prevent delivery, the affected session is not treated as used. We will offer a replacement with a reasonable extension where needed. If we cannot provide a mutually workable replacement, or you decline a replacement for that company-cancelled session, we will refund the amount paid for the affected undelivered session. Mandatory remedies for a service not provided as agreed remain available.
8. Billing errors and refund handling
Report an apparent duplicate charge or billing error promptly by emailing inquiry@infiniziconsulting.com, with the reference and a description of the issue. Confirmed duplicate payments will be corrected. Approved refunds are returned to the original payment method where possible; the team confirms processing details and expected timing in writing. This policy does not waive rights to dispute an unauthorised transaction or any non-waivable consumer remedy.